At Crown Surgicals, we are committed to ensuring a seamless delivery experience for our customers. Please read our shipping policy carefully to understand how we handle the shipping and delivery of your orders.

1. Global Shipping We proudly ship our high-quality surgical instruments to customers worldwide. Our shipping services are tailored to meet the needs of hospitals, clinics, and healthcare professionals globally.

2. Shipping Timeline

• Order Processing: Orders are typically processed within 1-3 business days after payment confirmation.

• Delivery Time: Delivery times vary based on the destination and shipping method chosen. Estimated delivery timelines will be provided during the checkout process.

• Please note that delivery times may be affected by unforeseen circumstances such as customs clearance, holidays, or delays caused by shipping providers.

3. Shipping Charges

• Shipping charges are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed at checkout.

• Customers are responsible for any additional charges such as taxes, customs duties, or import fees applicable in their country.

4. Tracking Your Order

• Once your order has been shipped, you will receive a confirmation email containing tracking details.

• You can use the tracking number to monitor your shipment’s progress on the shipping provider’s website.

5. Delivery Address

• It is the customer’s responsibility to provide an accurate and complete delivery address.

• Crown Surgicals is not liable for delays or losses resulting from incorrect or incomplete address information.

6. Packaging

• All products are securely packaged to ensure they arrive in perfect condition. If your package arrives damaged, please refer to our Returns and Refunds Policy.

7. Delays and Issues

• While we strive to deliver all orders promptly, delays may occur due to customs clearance, weather conditions, or other factors beyond our control.

• In the event of a significant delay, our team will notify you promptly and work to resolve the issue.

8. Undeliverable Packages

• If a package is returned to us due to an incorrect address, failure to accept delivery, or any other reason, the customer will be responsible for the cost of reshipping the package.

9. Lost or Damaged Shipments

• In the rare event that your shipment is lost or arrives damaged, please contact our customer service team within 7 days of receiving the package (or expected delivery date).

• For damaged items, please provide photographs and retain the original packaging for inspection.

10. Shipping Restrictions

• Certain products may have restrictions based on the destination country’s regulations. Crown Surgicals reserves the right to cancel orders that cannot be shipped due to these restrictions.